From Chaos to Calm: How Artificial Intelligence can bring bliss to your salon or spa.

Your relationship with your customers is everything. You’re constantly asking yourself, how can I give them the most amazing experience each and every time they touch my business? In-store, you’ve got it all figured out – great ambiance, free champagne, lots of smiles, the works. But what about on the outside? It may look something like this:

That’s where artificial intelligence (AI) can help.

First, let’s take a look at how your front desk operates today. Let me guess… you have a basic phone setup, an overflowing email account, some sort of online booking system and possibly a receptionist. And despite that online booking system, a majority of your customers call to make appointments. That means that even if you have a receptionist, they’re often tied up on the phone while juggling greeting customers, creating a great in-store experience, and checking guests out (among many other responsibilities).

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Seriously, we get it.

So how is the front desk supposed to juggle all these responsibilities? They can’t. In fact, our own data shows that 25% of all calls go missed in the service industry and 85% of customers who call a business that doesn’t answer won’t call that business again – this is a serious issue. On top of all that, 80% of callers don’t leave a voicemail. Voicemail is a dinosaur, email is a black hole, and messaging a business on facebook? Good luck with that.

So what do you end up with? Frustrated customers, empty appointment slots and lots and lots of missed calls (and a few voicemails along the way). Not to mention a receptionist who either can’t keep up or is tied up with low-value tasks.

Now, what happens when you start using Bowtie?

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Bowtie is a 24/7 AI receptionist that can respond to missed calls, book appointments directly into your calendar, answer common questions, and even thank customers for coming in, all over messaging.

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With Bowtie’s AI every missed call gets a response and customers ❤️ it. [Real customer interaction – Jan 2018]

Don’t just take our word for it – we’ve got the data to prove it. Of all customers who call a Bowtie business that doesn’t answer, 69.8% respond to our AI receptionist vs. only 25.8% who leave a voicemail. That means that Bowtie is nearly 3X more effective at engaging your clients than a traditional phone system!

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And your regulars will keep coming back again and again. 

Your customers now get the response they want, you get the peace of mind you deserve and your staff can focus on what’s most important – providing an amazing customer experience to your clients.

Now your receptionist can focus on customers in-store,
so your front desk can look like this…

         

The choice is yours. 

Welcome to Bowtie.

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Howdy folks,

Thanks for dropping by 😉.

We started Bowtie a little over a year ago with a mission, to find a way to make Artificial Intelligence accessible for all. An AI that would help business owners and their staff to unlock their businesses’ full potential and let them focus on doing what they ❤️. After many sleepless nights, extremely cranky mornings, lots of highs and the lowest of lows, we are excited to share our product with you [You, the owner of the 3 shop salon in Chicago – you, the owner of the spa in Minnesota – you the owner of a med spa in Texas].

Bowtie is an AI receptionist that is here to revolutionize appointment-based businesses.

But wait, what the heck is an AI receptionist and what can it do? Well, everything a front desk employee can do over the phone like scheduling, upselling, answering questions and following up with customers. It can even convert missed calls into paying customers by automatically reaching out and booking clients who call when you don’t answer!

How does it all go down? Well through messaging of course. Messaging is defined as chatting with your customers over web, through SMS or on social media. It’s so popular, in fact, that it is the #1 most favored customers service channel among consumers and there are a whole host of reasons for that we will delve into in another post. Now you get to give your customers what they want without getting bogged down in a sea of texts.

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Never miss a customer again with your AI Receptionist.

Our AI receptionist is there to free you up so you can focus on making your business extraordinary. Instead of being tied up on phone and email all day, dealing with the mundane, you get to focus on finding ways to meaningfully engage your customers.

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Once they go AI, they stay AI.

What could you do with an extra hour, two hours or three hours a day? What would your day look like if you could rest easy knowing your regulars are being taken care of and new customers are getting immediate attention 🌞 or 🌒? What creative freedom would it bring you to help grow your business? Your AI receptionist is here for you 24/7 and never. stops. working. for. you.

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While your AI works, how about a little 🥂.

Our product is specifically designed for appointment based businesses such as Beauty, Wellness and Personal Fitness studios and plugs directly into MindBody.

Curious to learn more? Book a demo with me here.

We’ll be posting frequently on this blog to provide you the in’s and out’s of working with your AI as well as exciting stories & tips from clients throughout the Bowtie universe. Because together we can create an extraordinary customer experience for your clients and give you the freedom to take your business to the next level 🚀.

– Ron Fisher, CEO & Co-Founder